You can update your subscription in the Customer Center. In this article, we will go over:
- How to view your subscription history
- How to upgrade or downgrade your subscription
- How to cancel a subscription
- How to reactivate a cancelled subscription
- How to change the payment method of your subscription
View Subscription History
- Go to Customer Center.
- Sign in using the magic link or use your email and password. The magic link will be sent to your email.
- Once you log in, click on billing at the top navigation bar. [Instructions]
- Click on subscriptions.
- On the right side, click on the page icon to view your subscription order history.
Downgrade Or Upgrade Subscription
- On the subscriptions, go to the subscription you would like to upgrade or downgrade and click on the gear icon.
- You will be able to see the current plan you are on and the available options to upgrade and downgrade. Select the plan you wish to change to. Please check your account for current pricing.
- On the subscriptions, go to the subscription you would like to cancel and click on the prohibition icon.
- Select a reason for cancelling dropdown menu.
- Click the submit button.
Reactivate Cancelled Subscription
- On the subscriptions, go to the subscription you would like to reactivate and click on the page icon.
- Click on the reactivate subscription button.
- Click on pay $__ and reactivate button.
Change The Payment Method Of A Subscription
- On the subscriptions, click on the card icon.
- Select the payment card you would like to use.
If you need further help, please contact our support team by clicking on the support button at the bottom right corner of your screen.
Articles in this section
- How Can I Get My Invoice?
- How Do I Update My Subscription In The Customer Center
- How To View My Order History
- How Do I Update My Contact Name?
- Paying a late invoice in your Customer Center
- Canceling your subscription in your Customer Center
- How to update your credit card in the Customer Center
- How to access your Customer Center
- How To Access Your Fortapay Billing Portal?
- Pause Plan